Welcome to Michaels Store, your cherished source for hand-selected holiday magic. Just as we meticulously craft our Angel Tree Toppers and curate each Christmas Ornament, we are dedicated to ensuring your shopping experience is seamless and sparkling with satisfaction. Below, you’ll find all the details about how we deliver joy to your doorstep and our friendly policy for returns and exchanges.
Shipping Information
We carefully pack every order, from delicate Christmas Figurines to festive Christmas Lights, ensuring they arrive ready to adorn your home.
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is on its way.
Shipping Methods & Delivery Times
We ship globally (excluding some remote regions and parts of Asia). Please see the options below:
- Standard Shipping (Fee: $12.95):
- Carrier: DHL or FedEx.
- Estimated Delivery: 10-15 business days after shipment.
- Ideal for faster, trackable delivery of your Christmas Garlands, Christmas Santas, and other decor.
- Free Shipping:
- Carrier: EMS.
- Available on all orders over $50.
- Estimated Delivery: 15-25 business days after shipment.
- A perfect choice for larger orders like Christmas Baskets or Christmas Door Decorations sets.
💡 Pro Tip: For time-sensitive gifts like Christmas Advent Calendars, we recommend selecting Standard Shipping to ensure they arrive in time for the festive countdown.
Our Happiness Guarantee: Returns & Exchanges
We believe every holiday detail should sparkle. If any item doesn’t fill your home with the festive spirit you expected, our straightforward returns process is here to help.
Policy Overview
- Return/Exchange Window: Requests must be initiated within 15 days of you receiving the order.
- Condition: Items must be unused, in their original packaging (like the protective box for Ball Ornaments or Christmas Nutcrackers), and in the same condition as received.
- Non-Returnable Items: To ensure safety and integrity, the following are final sale:
- Christmas Candles & Fragrance: All candles and fragrance products for health and safety reasons.
- Personalized or Custom-Made Items: Any ornament or decoration customized for you.
- Opened Seasonal Advent Calendars: Christmas Advent Calendars that have been opened or used.
Please handle all products, especially fragile ones like our Christmas Nativity sets and Candle Holders & Rings, with care upon unboxing. We cannot accept returns for items damaged due to customer mishandling after delivery.
Step-by-Step Return & Exchange Process
- Contact Our Customer Care Team:
- Within 15 days of receipt, email us at [email protected].
- Use the subject line: “Return/Exchange Request – Order #[Your Order Number]”.
- Include your order number and contact details.
- Provide Details & Reason:
- Specify which items (e.g., Christmas Pillows, Candle Lamps) you wish to return/exchange and the reason.
- This helps us serve you better and curate our collection.
- Receive Instructions & RMA Number:
- Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
- Pack & Ship Your Return:
- Securely pack the item(s) in their original packaging if possible.
- Include a copy of your order confirmation or the RMA number inside the package.
- Ship to the address provided. We strongly recommend using a trackable service.
- Processing & Completion:
- Once received and inspected, we’ll email you the approval status.
- For Returns: A refund will be processed to your original payment method.
- For Exchanges: The replacement item will be shipped to you promptly. We cover the standard shipping cost for the replacement.
Refunds: Timing & Method
Your happiness is our priority. We aim to process refunds swiftly.
- Timing: After we receive your return, please allow 5-10 business days for inspection and processing. Once approved, the refund is issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
- Method: The refund will be credited back to the card or PayPal account used for the purchase. The time it appears on your statement depends on your financial institution’s processing times.
- Shipping Costs: The original shipping fee (e.g., the $12.95 Standard Shipping) is non-refundable.
We’re Here to Help
Our customer service team is as dedicated to your peace of mind as we are to providing the perfect Christmas Tree Topper. For any questions about shipping, returns, or our products like Christmas Decorations or Christmas Bathroom Decor, please don’t hesitate to contact us.
- Email: [email protected]
- Store Address: Michaels Store, 195 Armbrester Drive, Long Beach, US 90802
Thank you for letting Michaels Store be a part of your cherished holiday traditions. We wish you a season filled with warmth and sparkling joy.
Warmly,
The Team at Michaels Store 🕯️🌟