✨ Our Happiness Guarantee: Your joy is our mission. If any item doesn’t sparkle as expected, you may return it within 15 days of receipt. Items must be in original, unused condition. Please contact our friendly team to start a return.

📦 Ordering & Delivery

Where does Michaels Store ship to?

We ship holiday cheer from our home in Long Beach, US, to most regions across the globe! However, delivery to Asia and a few remote areas is currently not available. The best way to check is to enter your shipping address during checkout – our system will confirm immediately if we can deliver to you.

How long will it take to receive my order?

We take 1-2 business days to lovingly prepare your order. After it ships, delivery times are:

  • Standard Shipping (DHL/FedEx): 10-15 business days. Cost: $12.95. Perfect for your tree, lights, and essentials to start the celebration sooner.
  • Free Shipping (EMS): 15-25 business days. FREE on orders over $50. A budget-friendly choice for completing your collection of Christmas Figurines or Ornaments.
Can I track my order?

Absolutely! Once your festive treasures are on their way, we will send you a shipment confirmation email containing your tracking number and a link to monitor its journey to your doorstep.

💳 Payments & Security

What payment methods do you accept?

We make checkout easy and secure. We accept: Visa, MasterCard, JCB, and PayPal.

Is my payment information safe?

Yes. We use industry-standard encryption and secure payment gateways to ensure your financial information is protected. We do not store your full payment details on our servers.

🔄 Returns & Exchanges

What is your return policy?

We offer a 15-day return window from the date you receive your item(s). To be eligible for a return, the item must be in its original, unused condition with all packaging intact. Please contact our customer service team to initiate a return and receive instructions.

Who pays for return shipping?

For items returned under our Happiness Guarantee (not as expected), customers are responsible for the return shipping costs unless the error was on our part (e.g., wrong item shipped).

🎁 Products & Care

Are your Christmas lights for indoor or outdoor use?

This varies by product. Please check the specific product description on the item’s page for details on intended use (indoor/outdoor), bulb type, and safety information to ensure you select the perfect lights for your display.

How should I store my delicate ornaments or figurines after the season?

We recommend storing them in their original boxes or in dedicated ornament storage containers with dividers. Keep them in a cool, dry place away from direct sunlight or pressure to ensure they bring joy for many seasons to come.

👨‍👩‍👧‍👦 Account & Service

How can I contact customer service?

Our dedicated team is here to help! You can reach us via email at [email protected]. We strive to respond to all inquiries within 1-2 business days.

Do you have a physical store I can visit?

Our primary home is online at jollychristmasdecor.com. Our operational address is 195 Armbrester Drive, Long Beach, US 90802, but this is not a retail store open to the public.

Thank you for letting Michaels Store be a part of your holiday tradition. We’re honored to help make this season magical.

Warmly,
The Team at Michaels Store 🕯️🌟

Need more help? Email Us | Visit Our Store

document.querySelectorAll(‘.question’).forEach(item => { item.addEventListener(‘click’, event => { const answer = item.nextElementSibling; const isActive = item.classList.contains(‘active’); // Close all other open answers document.querySelectorAll(‘.question.active’).forEach(activeItem => { if (activeItem !== item) { activeItem.classList.remove(‘active’); activeItem.nextElementSibling.style.display = ‘none’; } }); // Toggle current answer item.classList.toggle(‘active’); if (isActive) { answer.style.display = ‘none’; } else { answer.style.display = ‘block’; } }); });